Introduction:

• These terms and conditions, including their provisions, define the mechanism for using the AlSakab platform. Your use of the platform constitutes full acceptance of all these terms and conditions. If you do not agree with them or any part thereof, you must refrain from using the platform.

The Platform:

• The AlSakab platform is an electronic platform owned by Al-Sakb Travel and Tourism Company. The platform aims to provide services for organizing domestic and international tourism trips through various packages, offering the highest level of organization and applying the highest safety standards.

Ownership of the Platform:

• All intellectual property rights related to the platform, including programming codes, matrices, formulas, algorithms, designs, photographs, videos, databases, user interfaces, control panels, icons, trademarks, and templates, are the exclusive property of the company. The company has the sole right to use and exploit them at its discretion. The customer is not permitted to share, send, or distribute any materials, images, or data in any form from the platform without obtaining written approval from the company.
• The company is the sole owner of the platform, including all its components and contents, and holds all ownership rights. It solely assumes all responsibilities associated with this ownership. The customer, or their representative or authorized agent, is not permitted to use the platform or any part of it for purposes other than those intended.

Parties of the Platform:

• The Company: Refers to AlSakab Travel and Tourism Company, which is the owner of the platform.
• The Client: Refers to any natural or legal person, in their capacity as the user/service requester/tourist, who has submitted a request for one of the platform's services.
• The Authorized Representative: Refers to any legal entity acting as an authorized representative of the client to use the platform.

Registration on the Platform:

• To benefit from Al-Sakb's services, registration on the platform is required through the electronic link ww.alsakabsa.com.
• The required data for registration includes: (full name, ID number, date of birth, proof of payment, emergency contact number).
• After completing the registration requirements on the platform and attaching the necessary documents, and once the client and/or their representative receive the username and password, both become responsible for maintaining the confidentiality of this information and not sharing it with others.
• It is required that the services be used by the client/authorized representative through the platform in a legal manner and for legitimate purposes only, in accordance with the terms and conditions of the platform as published on the website.

Use of the Platform:

• The client is required, before using any of the services available on the platform, to review and adhere to all the terms and conditions published on the company’s website. These terms and conditions, policies, and the platform's registration form are an integral part of and complement these terms and conditions.
• The client is obligated to notify the company immediately of any unauthorized use of the platform by the authorized representative or others. This includes, but is not limited to, cases of suspicion or doubt regarding account breaches and its use without prior permission or approval.
• The client is obligated to inform the company immediately of any changes to the information previously provided during the registration process on the platform. The company shall not be held responsible for any damages resulting from the client's delay in notifying the company of such changes or any unauthorized activities due to the failure to report.
• The client agrees that the company has the right, whenever necessary, to delete, suspend, stop, modify, or not register or activate any request on the platform without any liability on the company's part. This shall not affect any existing paid requests.
• The client agrees that requesting any services through the platform does not imply acceptance, commitment, or obligation on the part of the company to provide the service.
• The client agrees that any links, references, or advertisements to other websites or internet links do not imply or represent any form of endorsement or approval by the company of their contents. The company shall not be responsible for the opinions, thoughts, views, statements, or information displayed on such sites.

Trip Policy:

• The client is obligated to adhere to the behavior and etiquette that reflect the values, principles, and identity of the community, including customs, traditions, and the prevailing culture, in accordance with the relevant laws and regulations in each country.
• The client is obligated, when appearing in public places, to wear modest attire that does not contain immoral images, phrases, political symbols, or anything that may offend public taste.
• The client acknowledges that they are fully aware of all the risks associated with trips, regardless of their type or level of danger. The client assumes full responsibility for any consequences and exempts the company, its staff, and its contractors from any financial or moral claims resulting from this.
• The client acknowledges that they have the necessary physical fitness before registering for any program, depending on the conditions of each trip. Therefore, the client must disclose to the company any health, medical, psychological conditions, or any other circumstances that may hinder the course of any trip. The company reserves the right to exclude the client without refunding any amounts, and the client will bear any additional fees resulting from this.
• The client acknowledges that during the trip, they are fully committed to following the instructions of the leader or their representative. These instructions are considered mandatory and final. If the client fails to comply with these instructions, either partially or completely, the company, the trip leader, or their representative has the right to exclude the client and have them leave the location without any refund. The client will also bear any additional fees resulting from this.
• The client is obligated to provide and wear the required equipment and clothing for the trip, as the company is not responsible for providing them to the clients. The company disclaims any legal responsibility for any consequences resulting from the failure to provide or wear the required items.

Access Restriction:

• The company may restrict the client’s access to some or all of the services on the platform at its sole discretion. The client is obligated to refrain from using the platform in any way that causes or may cause damage, weakens the availability or access to the platform, or involves any illegal, fraudulent, or harmful activity. The client must also avoid reproducing, storing, hosting, transmitting, sending, using, publishing, or distributing any materials containing or associated with spyware, computer viruses, Trojan horses, worms, keystroke loggers, rootkits, or any malicious or harmful software.

Fees:

• The client is obligated to pay the prescribed fees for each service provided on the platform to the company. These fees do not include value-added tax (VAT), for example, or any other fees that may be imposed by the relevant authorities.
• The company has the right to modify or add any fees for existing or future services, features, or benefits. These modifications and additions are considered effective and binding.
• The client acknowledges that the trip fees do not include photography services, video recording, or any other related services.

Privacy Policy:

• Without prejudice to the client's intellectual property rights and their right to protect their privacy, all data entered on the platform, including names, addresses, personal and official information, are the exclusive property of the company. The company will keep the information it collects before, during, or after providing services strictly confidential. However, this information may be provided when there is an official request from a regulatory or supervisory authority or based on a judicial order. The company may create databases for various purposes, generate reports and statistics, and utilize them in any way it deems appropriate, including for marketing and promotional purposes.
• Without prejudice to the client's rights, such as photographing landscapes and museums, the client is not permitted to photograph others or publish such images without obtaining written or electronic consent from the company. In all cases, the company disclaims any responsibility for any claims or liabilities arising from the violation of any relevant laws, while retaining its legal rights to take action against the responsible party.
• The company has the right to use photographs/videos taken of the client during the trip in any manner it deems appropriate, for advertising, marketing, or any other commercial purpose, and to publish them on the company’s website and social media accounts. These materials captured by the company, the trip leader, or its staff are the property of the company, unless the client informs the company or the leader prior to the start of the trip that they do not wish for photographs/videos to be taken, kept, or published.

Limits of Liability:

• The company will make the necessary efforts and take appropriate care to manage the technical risks that may affect the operation and performance of the platform. It is responsible for errors resulting from the negligence, carelessness, or misconduct of its employees. However, the company disclaims responsibility for any interruption or unavailability of services/platform due to circumstances beyond its control, such as network connection failures, force majeure events, natural disasters, wars, regulatory or supervisory restrictions, among others. In all cases, the company’s liability will not exceed 10% of the proven damage, as determined by a final and binding judicial ruling.
• The services are provided as-is and based on their availability on the platform. The company disclaims any warranties of any kind, whether express or implied, and is not liable for any direct or indirect loss or damage to the extent permitted by applicable laws and regulations, in the event of any malfunction of any kind in the services/platform or failure to access them as required.
• The client acknowledges that the company disclaims partial or full responsibility for any delays, cancellations, changes, or shortcomings in the provision of any programs, trips, or related services, whether provided by the company or a third party, due to force majeure, emergency circumstances, or adverse weather conditions, as determined by the relevant authorities.
• The client acknowledges that the company disclaims partial or full responsibility for all risks associated with the trips the client participates in, whether inside or outside the Kingdom of Saudi Arabia, including political, social, or economic risks.
• The client acknowledges that the company disclaims partial or full responsibility for any delays, cancellations, changes, or shortcomings related to the client's bookings with third parties, such as but not limited to, airlines. The client has no right to request a refund for the trip fees from the company in the event they are unable to proceed with the booking.

General Provisions:

• The client acknowledges that they have no right to assign, delegate, or transfer any of the programs or tourism trips to any other party without obtaining written or electronic consent from the company.
• The client acknowledges that if they violate any term, condition, or provision stated in these terms and conditions, or if the company becomes aware of any misconduct or behavior, regardless of its nature, the company has the right to prevent the client from using any of the services provided through the platform without compensation or participation in future trips.
• The client acknowledges that all information and documents provided to the company or uploaded through the platform are accurate and not misleading. The client bears full responsibility in case of any violation of this before the relevant authorities.
• The client acknowledges that they have read and agree to comply with the anti-money laundering and counter-terrorism laws and regulations in force in the Kingdom, and commit to adhering to their provisions.

Amendments:

• The client agrees that the company has the right to modify any of the services, terms and conditions, or platform usage policies at any time. These modifications will become effective immediately upon being published on the platform and will be binding. In any case, the client’s continued use of the platform after the publication of the amendments will be considered as their acceptance of the content.

Applicable Law:

• These terms and conditions are subject to the laws and regulations applicable in the Kingdom of Saudi Arabia. In the event of any dispute regarding the interpretation or application of its provisions, it will be resolved amicably. If a resolution is not reached, the matter will be referred to the competent judicial authority in the city of Madinah.

Cancellation and Refund Policy for Domestic Trips (Within the Kingdom of Saudi Arabia):

• In the case of a cancellation request made 14 days or more before the scheduled trip, the company will retain the full amount as a credit for the client, to be used within a maximum period of one calendar year. Alternatively, the amount may be refunded after deducting a 10% administrative fee, with the refund processed to the client’s registered account within 20 business days from the request date.
• In the case of a cancellation request made between 7 to 14 days before the scheduled trip, the company will retain 50% of the trip's value. The remaining amount will be refunded to the client’s account within 20 business days from the request date.
• In the case of a cancellation request made between 72 hours and 7 days before the scheduled trip, the company will retain 50% of the trip's value. The remaining amount will be kept as a credit for the client, to be used within a maximum period of one calendar year.
• In the case of a cancellation request made less than 72 hours before the scheduled trip, the company will retain the full amount without any compensation or replacement of the program.
• In the case of the client requesting to replace another client instead of canceling the trip, a 10% administrative fee will be charged, in addition to any other applicable fees, if any.
• The client acknowledges that in the event of a cancellation request as outlined above, they are not entitled to a refund of the paid amount, nor can they replace the trip with another client or exchange the program.
• The client acknowledges the company's right to cancel, modify, or replace the trip or program for any reason. In the event of cancellation, the company's responsibility is limited to refunding the paid amount to the client's account within 20 business days without any compensation. Furthermore, the company disclaims responsibility for any amounts the client may have incurred as a result.

Cancellation and Refund Policy for International Trips (Outside the Kingdom of Saudi Arabia):

• If a cancellation request is made 30 days or more prior to the trip date, the company retains the full amount as a credit for the client, to be used within a maximum of one calendar year. Alternatively, the amount can be refunded after deducting 10% as administrative fees. The remaining amount will be transferred to the client's registered account with the company within 20 business days from the date the request is received.
• If a cancellation request is made between 21 to 29 days prior to the trip date, the company retains 50% of the trip cost. The remaining amount will be refunded to the client’s registered account with the company within 20 business days from the date the request is received.
• If a cancellation request is made between 14 hours and 20 days prior to the trip date, the company retains 50% of the trip cost. The remaining amount will be kept as credit for the client, to be used within a maximum of one calendar year.
• If a cancellation request is made less than 14 days prior to the trip date, the company retains the full amount without compensation or program replacement.
• If the client requests to substitute another person in their place without canceling the trip, and the request is made between 48 hours and 13 days prior to the trip date, it is subject to the company's and relevant authorities' approval of the substitute. A fee of 10% of the trip cost will be charged as an administrative fee, in addition to any other applicable charges.
• The company reserves the right to cancel the trip/program or immediately exclude any client from participation without providing reasons, in accordance with the above-mentioned policy or due to failure to meet the minimum required participants for the trip/program. The client will be notified in case of cancellation. The company's responsibility in such cases is limited to refunding the paid amount to the client’s account within 20 business days without any compensation. Furthermore, the company disclaims responsibility for any additional amounts incurred by the client as a result.

In the case of force majeure or emergencies, any of the following measures will be applied:

• Postponing the trip/program until the force majeure or emergency circumstances are resolved, with an alternative date determined according to the company's policy.
• The company retains the full amount as credit for the client, to be used within one calendar year from the date of cancellation.
• Transferring the trip/program to another similar location.